Do I have to sign a lease? Is there a security deposit?Yes, but do not worry, our leases are short term and run month to month. Your security deposit will be the same as your first month's rent. For example, if you are renting a 10' x 12' unit, which is $50 a month, your security deposit will be $50.
When is my rent due?We pro-rate your first month, to get you into a billing cycle, and then rent is due on the 1st day of every month and will be considered late, if not received by the 10th of the month.
Do you mail out statements?No, we do not mail statements however, we do send out email statements. Just get us your email address!
What is your delinquency policy?Your storage rent is due on the 1st of every month. If your payment is not received by the 10th of the month,you will be charged a $10 late fee, per month. If your payment is not received by the 15th of the month, your storage unit will be locked and you will be charged an additional $20 lock/unlock fee. If your payment is not received by the 30th of the month, in which rent is due, you will be charged a $100 claim of lien fee and we will proceed with the legal sale, and/ or disposal, of your personal property.
If my storage unit is locked, what do I need to do?If your unit is locked, it is because you are past due on rent. If you are locked due to non payment, payment must be received, in full, prior to your unit being unlocked. If you pay by personal check, your unit will be unlocked after it clears the bank. Locked units, will not be unlocked after hours, or on weekends/holidays.
How much notice must i give when I no longer need my storage unit?The lease agreement states that you must give us at least 14 days notice of your last month. For example, if February is going to be your last month of storage, you would need to notify us, no later than the 14th day of February, so if you have already received an invoice for the following month, you did not give us the adequate notice required.
How do I get my security deposit back?To receive your deposit back, follow these simple steps.1. give us adequate notice of your last month rent2. make sure all items are removed from your storage unit3. unit must be swept and ready for the next customer4. last, but not least, make sure that you have done no damage to your storage unit and/or door.and please make sure we have your updated mailing address. We mail our deposits back to the address we have on file for you.
Do I need insurance on my belongings?The choice is yours and would depend largely on what you are storing however, Capital Storage does not insure the contents of storage units and would recommend added protection for your belongings.
What forms of payment do you accept?We accept cash, money orders, cashiers checks, personal checks, credit cards(in office only), ACH payments and Pay Pal. Our Pay Pal address is capitalstoragellc@yahoo.com. We also have a drop box located on the front door of our office, so payments can be left 24 hours a day, 7 days a week.
May I have garage sales at my storage unit?Yes you may however, we do ask that you list your storage unit # and a personal phone number on your sign or advertisement listing.
May I make lofts, shelving or stands, for higher storage?Yes you may however, nothing can be attached to the side of the storage unit. All stands or shelves must be freestanding.